How to Choose a Leak Detection Company: Questions to Ask

Finding a leak is one thing. Finding a company you can actually trust to locate it without unnecessary damage to your home is another. Some companies rely on outdated tools. Others skip the diagnostic work and jump straight to cutting or digging. The best ones use professional-grade equipment, explain exactly what they find, and only open walls or floors when there’s a confirmed reason to.

If you’re weighing your options for non-invasive leak detection in Woodstock, GA, these are the questions that separate a qualified company from one that’s just guessing with better marketing.

What Equipment Does the Company Use?

This is one of the first questions to ask. Detection technology has come a long way, and the tools a company uses directly affect how accurately they can pinpoint a leak. At Locklear Plumbing, we use FLIR thermal cameras to identify temperature differences behind surfaces, the Jacob’s Sniffer 430 for gas and tracer gas detection, Fisher leak detectors for locating underground water line breaks, and LeakTronics equipment for pool and slab leak identification.

Each tool has a specific role, and having all of them means fewer situations where guesswork fills in the gaps.

Do They Offer Non-Invasive Methods?

A reputable company offering leak detection services should be able to locate most leaks without cutting into walls or digging up your yard as a first step. Ask directly: will you need to open anything up before you know where the leak is? If the answer is yes without any diagnostic work first, that’s a red flag.

Are They Licensed, Insured, and Accredited?

Before anyone enters your home, confirm their credentials. A legitimate company should be:

• Licensed and bonded in your state
• Fully insured for liability and worker’s compensation
• Accredited with the Better Business Bureau or a similar organization

These aren’t just formalities. They protect you if something goes wrong on the job.

Do They Give You a Clear Diagnosis Before Any Work Begins?

Good companies explain what they found, where the leak is, and what fixing it involves before any tools come out. If a technician is vague or pushes you toward repairs before completing diagnostics, keep asking questions.

What Do Other Customers Say?

Online reviews, BBB ratings, and word-of-mouth still mean something. Look for patterns in feedback around honesty, punctuality, and how well the technician communicated.

Frequently Asked Questions

Can a leak exist even if I don’t see water damage?

Yes. Some leaks run silently inside walls, under slabs, or in crawl spaces for months before visible damage appears. A spike in your water bill is often the first sign.

Is thermal imaging accurate enough to pinpoint a leak location?

FLIR thermal cameras detect temperature anomalies caused by moisture, which helps narrow the search area significantly. They’re typically used alongside other tools for a confirmed location.

Do I need to be home during the inspection?

Yes. A technician will need access to various areas of your home, and you’ll want to be present to ask questions and understand the findings firsthand.

Honest Work, Right Equipment

When you’re ready to stop guessing and get answers, call Locklear Plumbing. We’re a family-owned and operated company with licensed, bonded, and insured technicians who show up on time and tell it to you straight. We offer flat rate pricing, same-day service options, emergency availability, and financing options so there are no surprises on either end. Our A+ BBB rating reflects how we work, not just what we say.

Call us today to schedule an appointment.